Reference

What Governs Your Account at fa999com

These terms set out the rules that apply when you access our platform, use your account wallet, or move funds through bKash, Nagad, or Rocket.

Account access by eligible regionWallet rules: bKash, Nagad, RocketBangladesh-applicable termsAccount rights and responsibilities
fa999com What Governs Your Account at fa999com
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

We collect only the data needed to run your account — your registration details, wallet transaction records, and session activity. We do not sell your personal data to third parties. Data is held for as long as your account remains active and for a further period as required by applicable operating rules. You can request a copy of your data or ask for corrections by contacting support from your registered email.

Data retention

Your account data is kept while your account is active and for a defined period after closure. Retention periods follow the rules of the jurisdiction where we operate.

Cookie use

We use session cookies for login continuity and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings.

Account security

Your account is protected by password authentication and OTP verification on login and withdrawal requests. Never share your OTP with anyone, including support staff.

Data requests

To request access to your data, corrections, or deletion, contact our support team from your registered email address. We will respond within a reasonable timeframe.

LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about how these terms apply to your account, or you need to request a change to your personal data, our support team handles legal and account queries directly. Raise a question through live chat or email and we will direct it to the right person. Response times depend on query volume, but account and data requests are prioritised.

Team online

Live Chat

Available directly inside your account dashboard. Use this for fast queries about terms, account status, or wallet holds.

Email Support

Send account or legal queries to our support address from your registered email. Include your account ID to speed up the process.

Account Dashboard

The dashboard shows your current wallet activity, pending withdrawals, and any active account notices related to policy updates.

Common Questions About These Terms

These questions cover what our users most often ask about account rights, data handling, and how our terms apply in Bangladesh.

These terms apply to anyone who opens an account and accesses the platform. Eligibility depends on your local law and the region you are connecting from — check your local rules first.

Access depends on whether your use of the platform is permitted under the law that applies to you. We do not confirm eligibility on behalf of individual users — that is your responsibility to determine.

Your account data is retained for a period after closure as required by our operating rules. You can request details of what is held by contacting support from your registered email.

Contact our support team from the email address registered to your account. Include your account ID and the detail you want corrected. We will process the request and confirm the outcome.

Yes. Every wallet transaction — whether via bKash, Nagad or Rocket — is subject to both our account terms and the payment provider's own terms of service.

Raise a dispute through live chat or email support. Provide your account ID and a clear description of the issue. Our team will review and respond with a written outcome.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.